Support
Your club's sport scientist runs the service for your club and can fix most things fast, so start there for anything about your numbers, check-ins or training plan.
For anything else, email contact@secrestsportscience.com. We reply within two business days. Tell us your club and what you were trying to do, but leave out health details.
Getting started
- Your club's staff send you an invitation email. Open the link and choose a password. Only invited people can sign in.
- Install the app from the App Store link in the invitation (iPhone with iOS 15 or later), or use your club's site in any browser.
- Sign in with the email your club used. The first time, the app asks you to accept how your data is used.
Signing in
- Forgot your password
- Tap Forgot password? on the sign-in screen, enter your email, and use the code we send.
- "No password yet"
- Use the link in your invitation, or tap Forgot password?. If the invitation expired, ask your club's staff to resend it.
- Email and password don't match
- Make sure it's the email your club has for you (staff can update it), then try again or reset your password. After several tries you'll need to wait a minute.
- Face ID or Touch ID
- Open App settings, then Security. Your phone handles Face ID, and we never receive face or fingerprint data.
Check-ins, reminders and messages
- No reminders
- Your club's staff set the times. Open the app once to pick up the latest ones, and check that Settings › Notifications › Secrest SS is allowed on your iPhone.
- Turning reminders off
- Use Settings › Notifications › Secrest SS. You can also skip a check-in on any day.
- Messages from staff
- Tap the bell at the top of your page. Notifications only say something is waiting; the message is in the app.
- Weak signal during a workout
- Logged sets are saved on your phone and sent when you're back online. Opening your page still needs a connection.
Your account
- Photo, number, position or country
- Your club's staff keep these up to date. Ask them to change anything.
- Something in your data looks wrong
- Tell your club's sport scientist. Most numbers come from club equipment, and they can check and fix them.
- A copy of your data
- Everything about you is on your page in the app. For a full copy, ask your club's sport scientist.
- Delete your account
- Tap your photo, then Delete my account (it is also in App settings). Your club's staff review it, and once approved your account and data are deleted. The privacy policy explains what may have to be kept.
- Without the app: sign in in any web browser, tap your photo and choose Delete my account, or email contact@secrestsportscience.com from the address you sign in with and we will pass the request to your club.
- Sign out or switch club
- Sign out is under My account. To switch, open App settings, then Switch club or account.
Club staff
For staff accounts, invitations, report questions or anything not working, email us or go through the contact named in your club's agreement.